Privacy Policy
METLAN Solutions Pty Ltd is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used. METLAN Solutions Pty Ltd ACN 665 680 357 (“Company”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au. In this Privacy Policy “we” and “us” refers to the Company and ‘you” refers to the any individual about whom we collect personal.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
We collect personal information to provide Company services and for our business operations. We describe the main types of personal information we collect and the main reasons why we collect that information below. The type of personal information that we collect will vary depending on the circumstances of collection and the kind of services that you request from us, but will typically include : names, addresses, email addresses, phone and facsimile numbers and any additional personal information you provide to us, or authorise us to collect, as part of your interaction with the Company.
This Personal Information is obtained in many ways including
• Correspondence, by telephone, facsimile and email;
• Interacting with the Company via our website: www.metlan.com.au and www.solutionswarehouse.com.au (Company Websites);
• From media and publications,
• From other publicly available sources,
• From cookies,
• From third parties,
• Public Information and Posts.
This can include comments or content you post online via the Company Website and the information about you which comes with those posts. This may include your name, user name, comments, likes, tweets, status, profile information and picture(s). Public Information and Posts are available to everyone who views our Company Website and may be displayed in search results on external search engines.
• Information from third party Social Media. If you access or log-in to the Company Website via a third party social media service, we may also include information from that social media service. This may include:
• your user name for that service;
• any information or content you have permitted the social media service to share with us (such as your profile picture(s), email address, followers or friends lists); and
• any other information you have made public (including other posts you make using your social media profile).
You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process transactions without payment information and a billing address, or ship goods without your name and mailing address. Information from Other Sources. We may supplement information we collect about you with information from other sources. This may be collected via publicly available sources, data providers, as well as information from our business partners (or related and affiliated companies located in Australia or internationally.) The Company Website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you visit other websites from here, we advise you to be aware and read their privacy policy.
Automatically collected information
We automatically collect data on how our users visit www.metlan.com.au and www.solutionswarehouse.com.au , such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies. Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access www.metlan.com.au and www.solutionswarehouse.com.au. Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.
Social media information
If you've linked your account with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with METLAN Solutions Pty Ltd social media accounts. Policy on collecting sensitive personal information Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
How the information collected is used
We collect your Personal Information for the primary purpose of providing our products and services to you, providing information to our clients, improving customer experience, research and data analysis and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Examples are provided below.
• Creating and maintaining an account with us
• Completing your transactions
• Shipping your purchases
• Administering billing and payments and debt recovery; and
• Planning, managing, monitoring and evaluating and services.
• Fulfilling customer service requests
• Communicating our sales and promotions
• Contacting you regarding updates to our company policies
• Making all of METLAN Solutions Pty Ltd's products and services available to you in a convenient manner
• Providing advertisements that are relevant to you as you visit www.metlan.com.au and www.solutionswarehouse.com.au
• Evaluating analytics to see how our customers engage with www.metlan.com.au and www.solutionswarehouse.com.au Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure;
• Responding to requests for information and other general inquiries
• Researching, developing and expanding our services;
• Informing you of our activities, events and services; and
• Where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may also make some or all of your information available to third party service and content providers who assist us in managing the Company Website and other related services. This may include, but is not limited to, providers of cloud services, website hosting service providers, debt collection service providers and direct marketing service providers.
In some instances, these third parties may be located outside of Australia. Please note our agreements with these third party providers require them to not use your information – except for the purpose for which your information was provided. In dealing and interacting with the Company, you understand and consent to this, understanding that your personal information may be accessible from or transmitted outside Australia
Information Security
The Company stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable measures to safeguard the personal information we hold about you from loss, theft and unauthorised use, disclosure or modification.
This includes but is not limited to:
• We take reasonable steps to prevent unauthorised access to our online and computerised systems by utilising software and measures such as firewalls, data encryption, virus detection software, and password restricted access.
• We train all of our staff to handle and use your personal information in accordance with this Policy and applicable Australian privacy laws.
• When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at the address provided below.
The Company will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to the Company that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find the information we have is not up to date or is inaccurate, please advise us as soon as practical so we can update our records and ensure we can continue to provide quality services to you.
Policy update
We may modify this Privacy Policy at any time. The date at the top of this Privacy Policy tells you when it was last updated. Any changes to this Privacy Policy become effective when we publish it online.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy please contact us at: Email. admin@metlan.com.au
Mail. Attention: Privacy Officer, METLAN Solutions Pty Ltd, 39, Jonal Dr , Cavan SA 5094
Telephone. +61 483 954 813